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Question and Answers

How can I find a distributor near me?

Go to the section titled "Distribution outlets", then select your own country and postal code. A list of local distributors will appear.


Can I view actual installation examples of your decors?

Yes, the Polyrey Design Studio allows you to view all the decors from the 2017 collection in various simulated applications.


Do I need an account to order samples?

Yes, you must have an account in order to get samples.


How do I order samples?

Visit the eShop. View and add decors to cart, then place your order samples.


Where can I view a particular decor?

To view a particular decor, go to the eShop and enter the decor code or name in the search box.
You can also filter decors by application, color, finish, etc.


Does Polyrey have a Technical Department?

Our Customer Service team is trained to answer all your questions even those relating to technical issues. However, should very precise information about a particular installation or exact technical specifications be needed, a technical expert will answer your questions.

In addition, Polyrey's technical experts are available to provide solutions directly onto a construction site or production/processing site.


How can I get samples of Polyrey products?

You can order samples directly from this website via the "eShop" section which is accessible from the home page.

Our Project Support team can also help you with your requests for samples or additional information.
You can contact them at: 05 53 73 56 89 or by email at: polyrey.france@polyrey.com


Can I order samples?

Yes, Polyrey can ship samples within 24-48 hours anywhere in Europe.


Can a HPL be painted?

Yes, with an epoxy resin based primer. The substrate must be clean (free of dust, grease, etc.)


Can a laminate be used outdoors?

The HPL is designed to withstand a certain level of UV exposure equivalent to that encountered during indoor use. For outdoor use, we offer a thicker HPL Compact, which is designed and tested to withstand the combined effects of UV radiation and weather conditions.


Can a HPL be used without being glued onto a substrate?

Yes, in this case it should be a self-supporting  HPL Compact with a minimum thickness of 40 mm.


Which type of tools should be used to cut a compact?

A circular saw equipped with around 90 carbide teeth operated at a speed of 3,500 rpm.


What is the best method for cutting a laminate?

It is recommended to use a carbide tipped saw to cut HPLs (speed of about 3,000 rpm with a 52 teeth saw). In all cases, a straight and sharp edge blade should be used to produce precise and clean cuts.


Why should a backing sheet always be used when gluing the laminate to a substrate?

A backing sheet of the same weight as the laminate should be used to balance the assembly and prevent warping.


Onto which types of substrates can a HPL be glued?

A thin HPL can usually glued on any types of substrates, including wood-based materials such as chipboard and MDF. It can also be applied onto metal but requires special expertise.


Can a laminate be glued or does it have to be screwed down?

A thin HPL is generally bonded to its substrate using a vinyl or neoprene adhesive (especially in industrial adhesive bonding applications), resorcinol or epoxy resin.


Can I use a laminate in an application involving food contact?

Once produced, the HPL is chemically inert which enables its use in food contact applications. The HPL is mainly used as surface protection for worktops/countertops.


What type of edgebanding should be applied to a laminated panel for best appearance?

There are several ways to apply the edgebanding:

  • 1. HPL cut into strips
  • 2. ABS edge bands - 1 or 2 mm thick
  • 3. Thin strips of melamine or polyester
  • 4. Natural wood

Is there an equivalence between the French and European standards when it comes to flame retardancy?

A grid of equivalence was developed by the ICDLI (International Committee of the Decorative Laminates Industry) to determine the relationship between the European standard and national standards.


Which types of certification can you provide for your products?

Our products have received numerous certifications, including:

  • Certificates of flame retardancy (products).
  • Quality certificates (products and company).
  • Envrionnemental certificates (products and company).
  • Certification for the release of volatile organic compounds (products).

View available certificates.


What is the best way to clean the surface of your products?

The recommended cleaners may vary from one product to another. Please refer to maintenance literature for the particular product.


What are the effets of HPLs on human health?

The decorative thermoset HPLs are chemically inert. They emit very little formaldehyde (<0.1 mg/m2.h), a level which is well below the legal limit of the European  E1 emission class (ie 3.5 mg/m2.h), and also meet the requirements of Class A for VOC emissions.

In addition, due to their very low permeability, laminates glued onto wood substrates act as an effective barrier against possible formaldehyde emissions from the substrates. Decorative laminates do not pose any migration risks that could affect foodstuffs. Their surfaces are safe for food contact.

Finally, HPL non-porous surfaces are easy to disinfect with hot water, steam or any types of disinfectants used in hospitals and other commercial establishments. 


What is a HPL made of?

A HPL is made of 65% Kraft paper and 35% thermosetting resin which both polymerise under heat and pressure.


Can wet products be left to stand on a laminate?

Yes, an EN 438 compliant HPL is tested and designed to withstand prolonged contact with water or moisture (maximum contact time: 48 h.).


Can a scratched laminate be repaired?

No there is no actual way of repairing a damaged or scratched area.


Can a HPL be fireproof?

Yes, there are several levels of flame retardancy for HPLs, the Class M1 materials being considered the most fireproof.


To which standards does a HPL usually comply?

Polyrey, as a company, meets the following standards:

  • ISO 9001
  • ISO 14001
  • PEFC
  • FSC

The laminate (HPL), as a product, must comply in particular with EN 438 Part 2. You will find all the standards relating to each of our products on this website.


How should a HPL be cleaned?

A HPL can be cleaned with common household cleaning products, and water and soap. For grease stains, use a degreaser such as Degraiss'net, acetone or paint solvents.


What is the maximum temperature that the surface of a HPL can withstand (hot plates, etc.)?

The maximum temperature that a laminate can withstand is 180°C with a maximum contact time of 20 min.


What is the lifespan of a HPL?

The various life cycle tests carried out on HPLs produced an estimated lifespan of 50 years.


What are the recommended storage conditions for HPLs?

HPLs should be stored in a dry and enclosed place, with a temperature range of 10°C to 30°C and a relative humidity between 40% and 60%. The HPLs should be stored flat.


Which type of information should be provided when ordering a HPL?
  • Decor name and thickness
  • Sanitized® antibacterial treatment
  • Surface finish (gloss, eggshell, etc.)
  • Grade (standard, postforming, fireproof, etc.)
  • Use (horizontal or vertical)

What is the difference between a HPL and CPL?

A HPL (High Pressure Laminate) is manufactured via a high pressure/high temperature lamination process, while a CPL (Continous Pressure Laminate) is laminated under low pressure. This results in variations in performance particularly in terms of strength and ease of installation.


What is the difference between a High Pressure Laminate (HPL) and a melamine-faced laminate?

A High Pressure Laminate is made of phenolic resin impregnated sheets and a melamine resin impregnated decor, which are bonded under the combined effect of high heat and pressure, thus producing a highly durable product. The melamine-faced laminate is a decorative sheet impregnated with phenolic resin which is pressed at low pressure on a chipboard substrate and has a lower surface resistance than the HPL.


Is it possible to laminate our own design?

Yes, this is what we call a Digital Laminate where the decorative sheet is replaced with the desired design print.


What is the difference between bending and postforming?

Postforming is the action of bending a HPL while the combined action of high temperature (165°C) and an applied thrust force. This type of postforming is mainly used to achieve the rounded edges on worktops.

Bending is the method used for cold bending HPLs under the single action of a force pushing the product to bend.


What is the EN 438 Standard?

EN 438 is the European Standard to which the high pressure decorative laminates (HPLs) must comply.


Are HPLs recyclable?

HPLs are a source of renewable energy. Indeed, at the end of their life, they can be incinerated, thereby producing renewable energy due to their high calorific value.


Are laminates always produced under high pressure?

No, there are two types of laminates available. High Pressure Laminates (HPLs) and Continous Pressure Laminates (CPLs).


Does Polyrey sell its products directly to consumers?

Polyrey only sells its products to professionals, specialised distributors or industrial firms who in turn process them.


Where can I purchase Polyrey products?

Polyrey products are available from our distribution partners (see list).


Can a decor be personalised?

Yes. The Signature range allows you to print and laminate your own design.

For more information: signature@polyrey.com


What are the finishes available for your products?

Polyrey offers 11 different surface finishes for endless matching and design possibilities.

View surface finishes. 


How to know which decors are available for each product and size?

You can check the availability of the decors from this Collection in the eShop section of our website.

You can also find all this information in the Collection Guide which can be downloaded from the "Literature" section.

Finally, you can also contact Polyrey Monday through Friday, from 9 am to 6 pm.


Are all decors available for each product range?

All decors in Colours and Woods are available as HPLs and compact in standard sizes 3070x1240 mm or 3070x1320mm.

Selections of decors belonging or not to the Polyrey Collection are available in different sizes and for specific applications (Polyrey Façades, Rey Solutions, Polyform, etc).


Which types of products does Polyrey manufacture?
  • Polyrey HPL® - High Pressure Laminate (HPL)
  • Monochrom HPL® - Colour-through core  
  • Pur Metal® - Metal HPL
  • Reysipur® - HPL Compact
  • Monochrom Compact® - Colour-through core
  • Polyprey® - Board bonded HPL    
  • Panoprey® - Melanine faced board
  • Polyform® - Worktop
  • Rey Solution® - Plasterboard core laminate
  • Polyrey Façades® - Compact exterieur
  • Empreinte® - Digitally printed panel

View products. 


What are the ranges making up the Polyrey Collection?
  • Color Papago, Monochrom, Color Texture and Color Gloss - Colours
  • Origine and Origine Premier - Woods
  • Mineral - Mineral texture decors
  • Metallic - Metallic effect decors
  • Expression - Fantasy decors
  • Empreinte and Signature - Digital print decors

View the decor ranges of the 2017 Collection. 


What are the decorative segments of Polyrey's Collection?
  • 1. Colours
  • 2. Wood
  • 3. Fantasy
  • 4. Digital

See the 2017 Collection.