Question and Answers

  • How do I order samples?

    Visit the eShop. Browse your way around the window and take a look at the decors you like. You will also find all the specifications of the decor and its available sizes and finishes. Add the decors to your cart, then place your sample order.

    The project assistance team is also available to take your sample requests or provide additional information. You can contact them at +33 553735689.

  • Can I order samples?

    Yes, Polyrey can ship free samples within 24-48 hours anywhere in Europe. For that click here.

  • Can a HPL be used without being glued onto a substrate?

    Yes, in this case it should be a self-supporting HPL Compact with a minimum thickness of 8 mm.

  • Is it possible to laminate our own design?

    Yes, this is what we call a Digital Laminate where the decorative sheet is replaced with the desired design print. Discover our Signature range, and submit your own designs by contacting the project assistance team

  • Can I view actual installation examples of your decors?

    Yes, the Polyrey Design Studio allows you to view all our decors, in different applications and in different market segments.

  • How can I find a distributor near me?

    Go to the “Where to Buy” section. Then, select your country and postal code. A list of local distributors will appear.

  • Which types of products does Polyrey manufacture?
    • Polyrey HPL ® - High Pressure Laminate
    • Monochrom HPL® - Through-colour core
    • Pur Metal® - Metal HPL
    • Reysipur® - HPL Compact
    • Monochrom Compact® - Through-colour core Compact
    • Polyprey® - Board bonded HPL
    • Panoprey® - Melanine faced board
    • Polyform® - Worktop
    • Reysitop - High Resistance through-colour core Compact
    • Polyrey Façades® - Exterior Compact
    • Signature® - Personalised digital Compact

    See the products.

  • How to know which decors are available for each product and size?

    You can check the availability of the decors from this Collection in the eShop section of our website.

    You can also find all this information in the Collection Guide which can be downloaded from the "Downloads” section.

    Finally, you can also contact Polyrey directly, Monday through Friday, from 9 am to 6 pm on +33 553735689 or by using the contact form.

  • What is a surface finish (surface structure) and which ones are available for your products?

    A surface state is a texture given to a laminate during the production process which replicates a surface effect reproducing wood veins, effects of oxidisation, or a leather-feel effect for a realistic result on the finished panel. Polyrey offers 17 surface states to create and install with no limits.

    See the surface states. 

  • Can a decor be personalised?

    Yes. The Signature range allows you to print and laminate your own design.

    For more information:

  • Does Polyrey sell its products directly to consumers?

    Polyrey only sells its products to professionals, specialised distributors or industrial firms who in turn process them.

  • Are HPLs recyclable?

    No, there are two types of laminates available.  High Pressure Laminates (HPLs) and Continuous Pressure Laminates (CPLs).

  • What is the EN 438 Standard?

    EN 438 is the European Standard to which the high pressure decorative laminates (HPLs) must comply.

  • What is the difference between bending and postforming?

    Postforming is the action of bending an HPL under the combined action of high temperature (165°C) and an applied thrust force. This type of postforming is mainly used to achieve the rounded edges on kitchen worktops.

    Bending is the method used for cold bending HPLs under the single action of a force pushing the product to bend.

  • What is the difference between a High Pressure Laminate (HPL) and a melamine-faced laminate?

    High Pressure Laminate is made of phenolic resin impregnated sheets and a melamine resin impregnated decor, which are bonded under the combined effect of heat and high pressure, thus producing a highly durable product.

    The melamine-faced laminate is a decorative sheet impregnated with phenolic resin which is pressed at low pressure on a chipboard substrate and has a lower surface resistance than the HPL but is ideal for less demanding applications which do not require the use of a more durable HPL.

  • What is the difference between a HPL and CPL?

    HPL (High Pressure Laminate) is manufactured via a high pressure/high temperature lamination process, while a CPL (Continuous Pressure Laminate) is laminated under low pressure. This results in variations in performance, particularly in terms of strength and ease of installation.

  • What are the recommended storage conditions for HPLs?

    HPLs should be stored in a dry and enclosed place, with a temperature range of 10°C to 30°C and a relative humidity between 40% and 60%. HPLs should be stored flat.

  • What is the lifespan of a HPL?

    The various life cycle tests carried out on HPLs produced an estimated  lifespan of 50 years.

  • What is the maximum temperature that the surface of a HPL can withstand (hot plates, etc.)?

    The maximum temperature that a laminate can withstand is 180°C with a maximum contact time of 20 min. Different specifications apply to different products (Reysitop compact, in particular), for which resistance can be up to 220°C.

  • How should a HPL be cleaned?

    HPL can be cleaned with common household cleaning products, and water and soap. For grease stains, use a degreaser such as Degraiss'net, acetone, or paint solvents.

  • To which standards does a HPL usually comply?

    Polyrey, as a company, meets the following standards:

    • ISO 9001
    • ISO 14001
    • PEFC
    • FSC

    The laminate (HPL), as a product, must comply in particular with EN 438 Part 2. You will find all the standards relating to each of our products on this website.

  • Can a HPL be fireproof?

    Yes, there are several levels of flame retardancy for HPLs, the Class M1 materials being considered the most fireproof.

  • Can a scratched laminate be repaired?

    No there is no actual way of repairing a damaged or scratched surface.

    However, the surface of our TOUCH finish can be repaired using a special sponge which reduces surface scratches.

  • Can wet products be left to stand on a laminate?

    Yes, an EN 438 compliant HPL is tested and designed to withstand prolonged contact with water or moisture (maximum contact time 48hrs).

  • What is a HPL made of?

    HPL is made of 65% kraft paper and 35% thermosetting resin which both polymerise under heat and pressure.

  • What are the effets of HPLs on human health?

    The decorative thermoset HPLs are chemically inert. They emit very little formaldehyde (< 0.1 mg/m2.h), which is well below the legal limit of the European E1 emission class (3.5 mg/m2.h), and also meet the requirements of Class A for VOC emissions.

    In addition, due to their very low permeability, laminates glued onto wood substrates act as an effective barrier against possible formaldehyde emissions from the substrates. Decorative substrates do not pose any migration risks that could affect foodstuffs. Their surfaces are food safe.

    Finally, HPL non-porous surfaces are easy to disinfect with hot water, steam, or any types of disinfectants used in hospitals and other commercial establishments.
  • What is the best way to clean the surface of your products?

    Cleaning products may vary from one product to another. Please refer to maintenance literature for the particular product.

  • Which types of certification can you provide for your products?

    Our products have received numerous certifications, including:

    Certificates of flame retardancy (products).
    Quality certificates  (fire retardant, moisture resistant, etc.) (products and the Polyrey company).
    Environmental certificates (products and the Polyrey company).
    Certification for the release of volatile organic compounds (products).

    View available certificates.

  • Is there an equivalence between the French and European standards when it comes to flame retardancy?

    A grid of equivalence was developed by the ICDLI (International Committee of the Decorative Laminates Industry) to determine the relationship between the European standard and national standards. You will find it in our brochure.

  • What type of edgebanding should be applied to a laminated panel for best appearance?

    There are several ways to apply the edgebanding:

    • HPL cut into strips.
    • ABS edge bands - 1 or 2 mm thick.
    • Thins strips of melamine or polyester.
    • Natural wood.
  • Can I use a laminate in an application involving food contact?

    Once produced, the HPL is chemically inert which enables its use in food contact applications. The HPL is mainly used as surface protection for worktops/countertops.

     In addition, all Polyrey HPLs and compacts are antibacterial Sanitized grade (except for TOUCH finish HPLs).

  • Can a laminate be glued or does it have to be screwed down?

    A thin HPL is generally bonded to its substrate using a vinyl or neoprene adhesive (especially in industrial adhesive bonding applications), resorcinol or epoxy resin.

  • Onto which types of substrates can a HPL be glued?

    A thin HPL can usually be glued on any type of substrate, including wood-based materials such as chipboard and MDF. It can also be applied onto metal but requires special expertise.

  • Why should a backing sheet always be used when gluing the laminate to a substrate?

    A backing sheet of the same weight as the laminate should be used to balance the assembly and prevent warping.

  • What is the best method for cutting a laminate?

    It is recommended to use a carbide tipped saw to cut HPLs (speed of about 3,000 rpm with a 52-tooth saw). In all cases, a straight and sharp edge blade should be used to produce precise and clean cuts.

  • Which type of tools should be used to cut a compact?

    A circular saw equipped with around 90 carbide teeth operated at a speed of 3,500 rpm.

  • Can a laminate be used outdoors?

    HPL is designed to withstand a certain level of UV exposure equivalent to that encountered during indoor use.

    For outdoor use, we offer a thicker HPL Compact, which is designed and tested to withstand the combined effects of UV radiation and weather conditions. Discover the range of exterior compact, FACADE.

  • Can a HPL be painted?

    Yes, with an epoxy resin based primer. The substrate must be clean (free of dust, grease, etc.)

  • Where can I view a particular decor?

    To view a particular decor, go to the eShop or enter the code or name of the decor in the search box.
    You can also filter the decors by application, colour, finish, etc. Finally, you can use Polyrey Design Studio to view a decor in a simulation.

  • Do I need an account to order samples?

    Yes, you must have an account to order samples. This account can also be used on our Polyrey mobile app.

  • Are laminates always produced under high pressure?

    No, there are two types of laminates available. High Pressure Laminates (HPLs) and Continous Pressure Laminates (CPLs).

  • Does Polyrey have a Technical Department?

    Our Customer Service team is trained to answer all your questions even those relating to technical issues. However, should very precise information about a particular installation or exact technical specifications be needed, a technical expert will answer your questions.

    In addition, Polyrey's technical experts are available to provide solutions directly onto a construction site or production/processing site.

  • Which type of information should be provided when ordering a HPL?
    • Decor name and thickness
    • Sanitized® antibacterial treatment
    • Surface finish (gloss, eggshell, etc.)
    • Grade (standard, postforming, fireproof, etc.)
    • Use (horizontal or vertical)